Aquila earned a 96% customer satisfaction rating in Dun & Bradstreet 2014 Open Rating survey of existing customers. The mark was based on Aquila’s Past Performance Evaluation. According to Dun & Bradstreet, a score of 96/100 demonstrates outstanding overall customer satisfaction relative to similar companies.

The customer satisfaction metrics that are evaluated in the overall Past Performance Evaluation are:

 Reliability
 Cost
 Order Accuracy
 Delivery/Timeliness
 Quality
 Business Relations
 Personnel
 Customer Support
 Responsiveness